🛡️ Cullis Apparel Returns Policy

⚔️ Overview

At Cullis Apparel, we stand behind every piece forged for our customers. If your order doesn’t meet expectations, we’ll make it right. This policy explains how returns, exchanges, and refunds are handled through our Shopify store.

📦 Returns

• You may return any item within 30 days of delivery.

• Items must be unused, unwashed, and in original packaging.

• Custom or limited‑edition items (such as personalized prints or special releases) are non‑returnable unless defective.

• To start a return, visit our Returns Portal on Shopify or email support@cullisapparel.com with your order number.

🔁 Exchanges

• Exchanges are available for size or colour changes if stock allows.

• If the requested item is unavailable, we’ll issue a refund instead.

• Once your exchange is approved, you’ll receive a prepaid return label and instructions.

💰 Refunds

• Refunds are processed within 5–7 business days after we receive your returned item.

• Funds are credited to your original payment method.

• Shipping costs are non‑refundable unless the item was faulty or damaged.

⚠️ Damaged or Defective Items

If your order arrives damaged or defective:

1. Contact support@cullisapparel.com within 7 days of delivery.

2. Include photos and your order number.

3. We’ll replace or refund the item immediately.

🌍 International Orders

• International customers are responsible for return shipping costs.

• Customs duties and taxes are non‑refundable.

🧾 Final Notes

Cullis Apparel reserves the right to refuse returns that don’t meet these conditions. We aim to treat every customer fairly — your satisfaction is part of our code of honour.