Shipping policy
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🛡️ Cullis Apparel Shipping Policy
⚔️ Overview
We aim to deliver every order swiftly and safely, ensuring your Cullis Apparel gear arrives ready for adventure. This policy explains how shipping, delivery times, and tracking work through our Shopify store.
🚚 Processing Times
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All orders are processed within 1–3 business days.
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During high‑volume periods (new drops, seasonal sales), processing may extend to 3–5 business days.
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You will receive a confirmation email once your order has been dispatched.
🇬🇧 UK Shipping
We ship from the UK.
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Standard Delivery: 2–4 business days
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Express Delivery: 1–2 business days
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Free shipping may be available on selected promotions or order minimums.
All UK orders include full tracking.
🌍 International Shipping
We ship worldwide. Delivery times vary by region:
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Europe: 5–10 business days
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USA & Canada: 7–14 business days
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Australia & New Zealand: 10–20 business days
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Rest of World: 10–25 business days
International customers are responsible for any customs duties, taxes, or import fees.
📦 Tracking Your Order
Once your order ships, you’ll receive a tracking link via email. If your tracking hasn’t updated after 5 days, contact us at support@cullisapparel.com and we’ll investigate.
⚠️ Lost or Delayed Shipments
If your order is significantly delayed or appears lost:
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Email us with your order number.
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We’ll contact the courier and provide updates.
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If confirmed lost, we’ll replace or refund your order.
🧵 Pre‑Order & Made‑to‑Order Items
Some items (special prints, limited drops, or custom designs) may have extended production times. Estimated dispatch times will be shown on the product page.
🛑 Incorrect Addresses
Please double‑check your shipping details at checkout. Cullis Apparel is not responsible for orders shipped to incorrect addresses provided by the customer.
🧾 Final Notes
We strive to deliver every order with the reliability of a guild messenger. If you ever need help, reach out — we’re here to assist.